Last updated: August 2026
These Terms & Conditions apply when you browse the Bazoo website, join a waitlist, contact us, or purchase a product when sales are available. By using the website, you agree to these terms and confirm that you can legally enter into this agreement. If you do not agree, please do not use the website.
Products shown as sold out are not currently available to order. Joining a waitlist records your interest only; it is not an order, reservation, deposit, or guarantee of future stock, price, specification, or delivery. We may contact you with availability or product updates, and you may unsubscribe at any time.
We aim to keep descriptions, specifications, images, prices, and research summaries accurate, but product details may change before release and images may not show exact colour or grain. Performance varies by player and conditions, so statements about power, feel, sweet spot, or durability are not guarantees of individual results. Players are responsible for confirming that a bat is permitted by their league, club, or competition.
If ordering becomes available, the checkout page will show the applicable price, currency, shipping charge, and taxes before payment. Currency conversions may be estimates until checkout. Payments are processed securely by Stripe; Bazoo does not store full card details. An order acknowledgement does not constitute acceptance. A contract is formed when we confirm acceptance or dispatch, and we may cancel and refund an order affected by stock, pricing, payment, or listing errors.
Available destinations, charges, and estimated delivery times will be shown at checkout. Estimates are not guaranteed and delays may occur outside our control. Unless checkout states otherwise, the recipient is responsible for import duties, taxes, customs fees, and compliance with local import requirements.
Any advertised return period applies in addition to rights that cannot legally be excluded. Return instructions, condition requirements, and any exclusions will be provided with the order or on the website. Nothing in these terms limits rights under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or other mandatory consumer law that applies to you.
Any product warranty covers the period and defects stated with the product. It does not cover normal wear, accidental damage, misuse, unauthorised alteration, failure to follow care instructions, or damage caused by unsuitable balls or playing conditions. Mandatory consumer rights remain unaffected.
You must not misuse the website, interfere with its security, submit unlawful material, scrape it at scale, or attempt unauthorised access. Bazoo names, logos, designs, text, graphics, and other website content are owned by or licensed to Bazoo and may not be copied or commercially used without prior written permission.
To the fullest extent permitted by law, Bazoo is not liable for indirect or consequential loss arising from use of the website or products. Where liability cannot be excluded, our liability will be limited to the amount paid for the affected product or the remedy required by applicable law. Nothing in these terms excludes liability or remedies that cannot legally be excluded.
Our Privacy Policy explains how we handle personal information. The website may use or link to third-party services, including Stripe and analytics providers. Their own terms and privacy policies may also apply, and we are not responsible for third-party websites outside our control.
These terms are governed by New Zealand law, and disputes are subject to the non-exclusive jurisdiction of New Zealand courts. If mandatory laws in your country apply, these terms do not remove the protections they provide.
We may update these terms as the website or business changes. The revised terms apply from the date posted and do not retroactively alter accepted orders. For questions, please use our contact page.